Client Portal — end-user hub
Client Portal (Support Portal) is a separate web app where you submit support requests, track status, and talk to the team in comments. You see only your tickets — not Operator Line and not Constructor settings.
Contents
- View and create requests
- Conversation and rating
- Where to work in the UI
- Quick links
- For administrators
View and create requests
Goal — sign in and manage your ticket list.
- Sign in to Client Portal — email and password from your administrator, or an account after self-registration. → How to sign in
- Register an account — when your organization enabled self-registration. → How to register
- View and find tickets — My tickets list, search, and filters by status, priority, subject. → How to view the ticket list
- Create a ticket — Create ticket, pick department, subject, and describe the issue. → How to create a ticket
Conversation and rating
Goal — get a reply from support and record the outcome.
- Add a comment — thread on the ticket page, attachments, short edit window for your own comments. → How to comment on a ticket
- Rate service (CSAT) — stars after the ticket is resolved or closed. → How to submit a CSAT rating
- Notifications — bell in the header: status changes or a new operator reply. → How to use notifications
Where to work in the UI
| Area | Purpose |
|---|---|
| Sign in | Email and password login |
| Registration | Create an account (if enabled) |
| My tickets | Main list of your requests |
| Create ticket | New request wizard |
| Ticket page | Description, details, comments, CSAT |
| Notifications | Bell in the header |
| User menu | Language (uk / en / de), theme, Log out |
Your organization provides the portal URL — it is a separate site, not Constructor.
Quick links
- How to sign in
- How to register
- How to view the ticket list
- How to create a ticket
- How to comment on a ticket
- How to submit a CSAT rating
- How to use notifications
Concepts
- What is Client Portal — how the portal differs from Operator Line and Constructor
- Product glossary — Client Portal (Support Portal)
For administrators
Portal, registration, and form fields are configured in Constructor → Settings, not in the portal UI: